Conflict Management and Business Mediation (E)
Niveau der Lehrveranstaltung/des Moduls laut Lehrplan
First Cycle
Lernergebnisse der Lehrveranstaltung/des Moduls
On successful completion of the course, students will
- Have an understanding of what defines a social conflict, be aware of different categories of conflicts and understand models of conflict escalation and conflict solution
- Be able to apply selected tools for conflict diagnosis and visualization
- Have an understanding of alternative conflict resolution approaches such as mediation. They know the phases of a mediation process and selected methods and techniques that can be used in mediation or conflict moderation
- Be trained in selected communication skills that can be applied (not only) in mediation, conflict moderation and resolution such as “active listening”, “rephrasing”, and non-violent communication.
Voraussetzungen laut Lehrplan
none
Lehrinhalte
Conflicts
• Background and definitions
• Escalation models
• Conflict solution models
• Diagnosis tools & diagrams
Mediation
• Principle approach of mediation
• Phases in a mediation process
• Communication tools & techniques
Non-violent communication (NvC)
• Concept of non-violent communication
• Feelings / observations / needs / requests
• Practical training and application of NvC
• Application: giving feedback with NvC
Special topics in business mediation & conflict management, e.g.
• Application to specific fields
• Additional communication approaches
• Alternative and related approaches
empfohlene Fachliteratur
• Friedrich Glasl. Confronting Conflict: A first-aid kit for handling conflict. Hawthorn Press, Stroud, 1999; reprinted The Dorset Press, 2016.
• Jennifer E. Beer, Caroline C. Packard, and Elleen Stief. The Mediator´s Handbook. 4th ed., New Society Publishers, 2012.
• Marshall B. Rosenberg. Nonviolent Communication: A language of life. 3rd ed., PuddleDancer Press, 2015.
Bewertungsmethoden und -kriterien
Submission of group work as assignments, active participation, student presentations and short papers
Unterrichtssprache
Englisch
Anzahl der zugewiesenen ECTS-Credits
3
eLearning Anteil in Prozent
0
Semesterwochenstunden (SWS)
2
geplante Lehr- und Lernmethoden
Lectures, Group work, Role games, practical application of tools and techniques, student presentations about special topics of business mediation and conflict management
Semester/Trimester, in dem die Lehrveranstaltung/das Modul angeboten wird
2
Name des/der Vortragenden
Prof. (FH) Dr. Johannes Lüthi
Studienjahr
1
empfohlene optionale Programmeinheiten
keine
Kennzahl der Lehrveranstaltungen/des Moduls
IP_BUS130
Art der Lehrveranstaltung/des Moduls
Integrierte Lehrveranstaltung
Art der Lehrveranstaltung
Pflichtfach
Praktikum/Praktika
none
