Conflict management & mediation

Bachelor

The students • recognize the necessity of communicative competence for conflict situations. • develop the ability to analyze conflicts and utilize them constructively. • are acquainted with the essential negotiation models and techniques and can apply them successfully in specific situations. • are familiar with the key cognitive and emotional influencing factors in negotiation processes. • can mediate successfully in cases of conflict. • are acquainted with the essential de-escalation and dialogue techniques within the framework of mediation procedures.

None

Part A: Conflict management • Communication Models and Conflict Theories • Phases of Conflict Resolution • Tools for Conflict Resolution and Prevention • Case-based Development of Conflict Solutions and Agreements Part B: Mediation • Conflict Escalation Models • De-escalation and Dialogue Techniques • Methods of Business Mediation • Case Example of Phases of the Mediation Process

• Glasl, F. (2020). Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation. Bern: Haupt Verlag. • Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag. • Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag. • Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.

• Final Presentation

German

2

0

1.5

• The course will be conducted with face-to-face sessions (deductive method, providing assistance in the learning process and imparting knowledge through lectures). • Additionally, students will work in groups to solve and present problems, which will be discussed in the plenum. • Selected exercises will be conducted to deepen the lecture content.

3

STGL

SSK1

integrated lecture

Compulsory

-