Resilience Manager in Tourism

Make your destination or tourism business crisis-proof! Our part-time certificate program provides practical expertise and strategic competencies to build a resilient and future-ready tourism sector.

Overview

Location:

FH Kufstein Tirol and FH Salzburg
Duration:

2 Semesters
Language:
100% German
Academic Program:

Part-time
Certificate:

Certified Resilience Manager in Tourism with 16 ECTS credits
Price:
Euro 0,-
Start:

Autumn 2025

Course with creditable micro-credentials (MC)

PROFILE OF THE COURSE

This part-time certificate program is designed for professionals and managers in the tourism industry who aim to strengthen their organization’s resilience and develop strategic, sustainable future perspectives. Through an integrative and practical approach, participants are empowered to become key drivers of a resilient tourism economy.

Skills & Competencies

Over the course of two semesters, industry experts and academics provide in-depth knowledge and hands-on skills to help businesses, destinations, and tourism organizations become more resilient in the face of current and future challenges. Graduates will be equipped to establish resilient structures in businesses and destinations, actively shape change processes, foster sustainable cooperation within the industry. The course focuses on individual resilience and leadership, organizational resilience and crisis management, regional resilience and sustainable destination development, as well as practical applications and strategic approaches. As Resilience Managers in Tourism, graduates help businesses and destinations become more robust and turn crises into opportunities for transformation.

Benefits

Practical knowledge transfer from experts with industry experience
Real-life case studies & best practices
Small group learning with a focus on individual challenges
Flexible learning format – compatible with work and family life
Long-term networking opportunities with industry peers
Recognized university certificate with ECTS credits

Benefits for your Company

Build expertise on resilience in tourism
Implement strategic concepts directly into your organization
Strengthen the resilience of your business, destination, and employees
Support professional development of in-house specialists
Expand networks for future collaborations

Program

INDIVIDUAL RESILIENCE

Individual resilience in a professional context

Semester 1; 2 ECTS
• Definitions and dimensions of individual resilience
• Approaches & strategies for strengthening individual resilience
• Resilience and employees

CORPORATE RESILIENCE

Corporate resilience I: Resilience & crisis prevention

Semester 1; 3 ECTS
• Fundamentals of corporate resilience
• Crisis phases and crisis identification
• Risk management & crisis management in organizations

Corporate resilience II: Trends & innovation

Semester 1; 2 ECTS
• Definitions of trends, innovations & resilience
• Trend analysis & resilience
• Innovations & Resilience

REGIONAL RESILIENCE

Regional resilience I: Sustainable destination development

Semester 2; 3 ECTS
• Definitions of sustainability & resilience
• Sustainability & ecological resilience
• Sustainability & social resilience
• Sustainability & governance of destinations
• Sustainable destination development

Regional resilience II: Cooperation in regional networks

Semester 2; 2 ECTS
• Definitions & models of cooperation in regional networks
• Instruments of regional network analysis
• Approaches & strategies for strengthening regional resilience through networks & cooperation

PRACTICE TRANSFER

Individual, corporate & regional resilience in application

Semester 2; 4 ECTS
• Integrative approach: Resilience on three levels
• Basics of scientific work
• Basics of presentation techniques
• Integration of the resilience levels based on a specific question

Didactic Concept

Developed jointly by FH Kufstein Tirol and FH Salzburg, this blended learning program combines interactive in-person sessions with online self-study. Participants gain foundational knowledge through e-learning modules, which are then deepened through case studies, group projects, and best-practice examples during in-person sessions.

Upon successful completion, participants receive a university certificate with ECTS credits.

Target Group

This program provides customized training for:

Destination Managers
Managers & Professionals in Tourism Associations
Managers & Professionals in Hospitality & Gastronomy
Operators & Professionals in Leisure & Experience Industries
Employees in Tourism & City Marketing Organizations
Tourism & Regional Development Consultants

Prerequisites

Completed tourism education (apprenticeship or 3-year HBLA) OR
Professional experience in tourism or related sectors (e.g., tour operators, cultural & leisure enterprises)

Certificate

The course leading to the qualification of Certified Resilience Manager in Tourism, worth 16 ECTS credits, lasts two semesters and ends with a seminar thesis.
The two modules "Operational Resilience in Tourism" and "Regional Resilience in Tourism" can be earned as micro-credentials of 5 ECTS credits each by taking and passing the exam for each module. These modules can be completed without attending the entire course. If you attend without taking the exam, you will receive a certificate of attendance.

Team

Prof. (FH) DDr. Mario Situm, MBA

Scientific Director

Georg Greiderer

Office Management

Daniela Stöckl

Office Management

This program equips tourism companies with the methods and strategies they need to be resilient in the marketplace and embrace change as an opportunity for growth.

Susanne Thamer-Walter

Self-employed in the field of personnel development, St. Johann in Tirol

In a world of constant change, resilience is the key to sustainable success—especially in tourism. A systemic perspective allows us to see change not as a threat but as an opportunity. By viewing tourism as a living system, we can work together to shape sustainable perspectives for the future.

Katie Tropper

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