Facility Services

Introduction

The students are able to: • Identify Facility Services and their contents • Identify quality levels and different requirements for different property types • Present differences between result-oriented and performance-oriented bills of quantities and services • Create and review Service Level Agreements for Facility Services • Identify requirements and tasks of quality management systems for the various facility services • Define maintenance strategies and select them according to the requirements • Present and analyze relocation processes • Name and analyze various office concepts and land uses and present ergonomic and labor law requirements for workplace design • Create occupancy plans in dependencies of area concepts • Present the contents and processes of energy audits and the energy management system. • Describe the fundamentals of building cleaning and to calculate services • Describe the process of a Computer Aided Facility Management (CAFM) implementation

Fundamentals of Facility Management (GFM), Fundamentals of the Real Estate Industry (GIM), Selected Topics Business Administration (ECO.2)

• Structure and contents of service level agreements • Basic structure and contents of Facility Services • Structure and procedure of a CAFM implementation • Measurement procedures and certifications in quality management • Energy management with a focus on energy management systems and energy audits • Maintenance management and maintenance strategies • Relocation management and space management with a focus on office space and workplace concepts, space planning, occupancy analyses, ergonomics, accessibility and change management • Basic concepts and calculations in cleaning management

• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg. • Kaiser, C., J. Nusser and F. Schrammel, 2018. Praxishandbuch Facility Manage-ment.1st edition. Wiesbaden: Springer Vieweg. • Brugger-Gebhardt, S., 2016. Understand DIN EN ISO 9001:2015: Interpret the standard safely and implement it meaningfully. 2nd edition. Wiesbaden: Springer Gabler Fachmedien. • Geilhausen, M., Schulze, O., Engelmann, D. and J. Bränzel, 2015. Energiemanagement: Für Fachkräfte, Beauftragte und Manager. Wiesbaden: Springer Vieweg. • Schröder, W, 2010. Ganzheitliches Instandhaltungsmanagement: Aufbau, Ausgestaltung und Bewertung. Wiesbaden: Gabler.

Written exam

German

9

30

4.5

Blended Learning

4

Director of Studies

SER

integrated lecture

Compulsory

none