Conflict Management, Mediation & Negotiation
Niveau
Bachelor
Learning outcomes of the courses/module
The students
• Recognize the need for communicative competence in conflict situations.
• Develop the ability to analyze conflicts and use them constructively.
• Know the essential negotiation models and techniques and can apply them successfully in specific situations.
• Know the essential cognitive and emotional influencing factors in negotiation processes.
• Can successfully mediate in conflict situations.
• Know the essential de-escalation and dialogue techniques within the framework of mediation procedures.
• Recognize the need for communicative competence in conflict situations.
• Develop the ability to analyze conflicts and use them constructively.
• Know the essential negotiation models and techniques and can apply them successfully in specific situations.
• Know the essential cognitive and emotional influencing factors in negotiation processes.
• Can successfully mediate in conflict situations.
• Know the essential de-escalation and dialogue techniques within the framework of mediation procedures.
Prerequisites for the course
None
Course content
Part A: Conflict management
• Communication models and conflict theories
• Phases of conflict transformation
• Tools for conflict resolution and prevention
• Case-related development of conflict solutions and agreements
Part B: Negotiation techniques
• Models, strategies and techniques of negotiation
• Behavioral aspects in bargaining/negotiation
• Role plays and case studies on real negotiation situations
Part C: Mediation
• Conflict escalation models
• Deescalation and dialogue techniques
• Methods of business mediation
• Case study of phases of the mediation process
• Communication models and conflict theories
• Phases of conflict transformation
• Tools for conflict resolution and prevention
• Case-related development of conflict solutions and agreements
Part B: Negotiation techniques
• Models, strategies and techniques of negotiation
• Behavioral aspects in bargaining/negotiation
• Role plays and case studies on real negotiation situations
Part C: Mediation
• Conflict escalation models
• Deescalation and dialogue techniques
• Methods of business mediation
• Case study of phases of the mediation process
Recommended specialist literature
• Glasl, F. (2020). Konfliktmanagement: Ein Handbuch für Führung, Beratung und Mediation. Bern: Haupt Verlag.
• Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag.
• Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag.
• Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.
• Kreggenfeld, U. (2021). Erfolgreich systemisch verhandeln: Ganzheitliche Verhandlungsstrategien – Checklisten – Anwendungsbeispiele. Wiesbaden: Springer Verlag.
• Proksch, S. (2023). Mediation. Design und Setting: Ablauf und Gestaltungsvarianten des Mediationsverfahrens. Berlin-Heidelberg: Springer Verlag.
• Rosner, S., & Winheller, A. (2022). Mediation und Verhandlungsführung: Theorie und Praxis des wertschöpfenden Verhandelns. Baden-Baden: Nomos Verlag.
Assessment methods and criteria
final presentations
Language
German
Number of ECTS credits awarded
3
Share of e-learning in %
0
Semester hours per week
2.0
Planned teaching and learning method
• The course is conducted with presence phases (deductive method, in which assistance is given in the learning process and knowledge is imparted via frontal lectures).
• In addition, the students will solve and present problems in group work, which will be discussed in the plenum.
• Selected exercises are used to develop conflict resolution skills as well as negotiation skills.
• In addition, the students will solve and present problems in group work, which will be discussed in the plenum.
• Selected exercises are used to develop conflict resolution skills as well as negotiation skills.
Semester/trimester in which the course/module is offered
3
Name of lecturer
English version will be available soon
Academic year
Key figure of the course/module
LEA 2
Type of course/module
integrated lecture
Type of course
Compulsory
Internship(s)
not applicable