Team- & Conflict Management
Niveau
Consolidation
Learning outcomes of the courses/module
The students know and understand the different aspects of group work and are able to identify conflict potentials and situations. They are able to apply different tech-niques of group leadership and have trained convincing conflict management skills.
Prerequisites for the course
Modul MGT
Course content
The students acquire a background knowledge for the assessment of social situa-tions, which should help them in their daily work to gain a greater communicative room for maneuver. The thematic framework includes:
• Fundamentals of interpersonal communication
• Special features of teamwork
• Conflicts as social situations
• Ability to deal with conflict
• Employee leadership in conflicts
Recommended specialist literature
• Schulz von Thun, F. (2004). Miteinander reden (Band 1 – 3), rororo
• Scheelen F. M. (2014). Menschenkenntnis auf einen Blick. Sich selbst und andere besser verstehen. mvg Verlag.
• Bender S. (2015). Teamentwicklung: Der effektive Weg zum "Wir". C.H.Beck.
• Glasl F. (2017). Konfliktmanagement: Ein Handbuch für Führungskräfte, Beraterinnen und Berater. Freies Geistesleben.
Assessment methods and criteria
Project work and presentation
Language
German
Number of ECTS credits awarded
5
Share of e-learning in %
50
Semester hours per week
2.0
Planned teaching and learning method
Integrated course, group work, case studies, discussions, e-learning
Semester/trimester in which the course/module is offered
5
Name of lecturer
English version will be available soon
Academic year
Key figure of the course/module
MTE1
Type of course/module
integrated lecture
Type of course
Compulsory
Internship(s)
none