Change Management

Master

The graduate, the student: * Knows the importance of change management for improving processes and for the introduction of ERP systems * Knows the most important approaches, models and terms * Understands the individual and social aspects of change and knows the main causes of resistance and conflicts * Knows process models or methods, techniques and tools for change management * Can integrate the topic of change management in change projects and can apply process models or methods, techniques and tools to specific practical cases

not applicable

* Importance of change management * Individual and social aspects of change * Resistance, conflict and crisis * Basic approaches to change management * Types of change * Models of change (e.g. Lewin, GE-CAP, etc.) * (Project) management of change: Generic phase model and integration in projects * Techniques and tools of change (e.g. target circle, change stretch, WIIFM, Empathy Map, etc.)

Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 13. Auflage, 2014 Berner W.; Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2. Auflage, 2015 Kotter J:P:; Leading Change; Harvard; 2012

Examination and presentation

German

2

15

1.0

Lecture, individual work, group work, presentation and discussion of tasks

2

Dipl.-Ing. Kurt Esterhammer

1.year of studies

SSK.5

integrated lecture

Compulsory

not applicable