Conflict Management & Negotiation Techniques
Niveau
Master`s course
Learning outcomes of the courses/module
The graduate, the student:
Conflict management:
* Can distinguish between types of conflict
* Understands causes of conflicts
* Recognizes escalation of conflicts
* Can apply conflict resolution techniques
Negotiation techniques
* Knows communication models
* Knows characteristics of supportive communication
* Can give feedback
* Knows characteristics of solution-oriented negotiations
Prerequisites for the course
not applicable
Course content
Conflict management:
* Causes of conflicts
* Methods for dealing with conflicts
Negotiation techniques:
* Solution-focused communication
* Non-violent communication
* Discussion of classic negotiation models
Recommended specialist literature
Fisher, R., Ury W.L., Patton B.: Getting to Yes: Negotiating Agreement without Giving in. 29th Edition, Penguin Books, New York 2011
Glasl, F.: Konfliktmanagement. 7. Aufl., Stuttgart, 2004.
Patterson, K., Grenny, J., McMillan R., Switzler, A.: Crucial Confrontations: Tools for solve broken promises, violated expectations and bad behavior. McGraw-Hill, New York 2005.
Schrotta, S.: Wie wir klüger entscheiden: einfach - schnell - konfliktlösend, Styria Print, 2011
Rosenberg, M.: Gewaltfreie Kommunikation – Eine Sprache des Lebens., 12. Auflage. Junfermann Verlag, Paderborn, 2016.
Schulz von Thun, F.: Miteinander Reden, Bd. 1: Störungen und Klärungen. Reinbek 1981
Assessment methods and criteria
Presentation
Language
German
Number of ECTS credits awarded
3
Share of e-learning in %
15
Semester hours per week
1.5
Planned teaching and learning method
Lecture, group work, presentation and task discussion
Semester/trimester in which the course/module is offered
3
Name of lecturer
Robert Summers, MA
Academic year
2
Key figure of the course/module
SSK.1
Type of course/module
integrated lecture
Type of course
Compulsory
Internship(s)
not applicable