Compendium of Facility Management
Niveau
Introduction and consolidation
Learning outcomes of the courses/module
The students are able to:
• define terms in the complex themes of facility management and explain them with technical vocabulary
• recognize and understand interrelationships in facility management
• describe different views, processes and models in facility management and various facility services
• formulate and compare service level agreements/tenders for various facility services
• name requirements for implementing operator responsibility and legal requirements in FM
• define terms in the complex themes of facility management and explain them with technical vocabulary
• recognize and understand interrelationships in facility management
• describe different views, processes and models in facility management and various facility services
• formulate and compare service level agreements/tenders for various facility services
• name requirements for implementing operator responsibility and legal requirements in FM
Prerequisites for the course
none
Course content
Facility Management
• Definitions and international perspectives
• Processes and quality management
• User/customer satisfaction
• Benchmarking
• Computer-aided facility management
Basics of legal relationships in facility management (rights and standards)
• Tendering of services
• Specifications: Service Level Agreements and Key Performance Indicators
• Operator responsibility and building operation
Technical building management
• Comfort criteria
• Maintenance strategies
• Energy management/ contracting
• Heating, ventilation, air conditioning, transport, electrical and sanitary engineering
Infrastructural building management
• Cleaning management
• Relocation management incl. space management
• Definitions and international perspectives
• Processes and quality management
• User/customer satisfaction
• Benchmarking
• Computer-aided facility management
Basics of legal relationships in facility management (rights and standards)
• Tendering of services
• Specifications: Service Level Agreements and Key Performance Indicators
• Operator responsibility and building operation
Technical building management
• Comfort criteria
• Maintenance strategies
• Energy management/ contracting
• Heating, ventilation, air conditioning, transport, electrical and sanitary engineering
Infrastructural building management
• Cleaning management
• Relocation management incl. space management
Recommended specialist literature
• Gondring, H., and T. Wagner, 2018. Facility Management: Handbuch für Studium und Praxis. 3rd completely revised edition. Munich: Vahlen
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg
• Kaiser, C., Nusser, J., and f. Schrammel, 2018. Praxishandbuch Facility Management. Wiesbaden: Springer Vieweg
• Daniels, K., 2003. Advanced Building Systems: A Technical Guide for Architects and Engineers. Basle: Birkhäuser
• Schröder, W., 2010. Ganzheitliches Instandhaltungsmanagement: Aufbau, Ausgestaltung und Bewertung. Wiesba-den: Gabler
• Nävy, J. and M. Schröter, 2013. Facility Services - Die operative Ebene des Facility Managements. Berlin: Springer Vieweg
• Kaiser, C., Nusser, J., and f. Schrammel, 2018. Praxishandbuch Facility Management. Wiesbaden: Springer Vieweg
• Daniels, K., 2003. Advanced Building Systems: A Technical Guide for Architects and Engineers. Basle: Birkhäuser
• Schröder, W., 2010. Ganzheitliches Instandhaltungsmanagement: Aufbau, Ausgestaltung und Bewertung. Wiesba-den: Gabler
Assessment methods and criteria
Written exam
Language
German
Number of ECTS credits awarded
5
Share of e-learning in %
30
Semester hours per week
2.5
Planned teaching and learning method
Blended Learning
Semester/trimester in which the course/module is offered
1
Name of lecturer
Asc. Prof. (FH) Dipl.-Ing. Christian Huber
Academic year
Key figure of the course/module
FMK
Type of course/module
integrated lecture
Type of course
Compulsory
Internship(s)
none