Business Process Management

Master

The graduate, the student: * Understands the benefits of process management. * Can select processes based on strategy and customer requirements. * Can visualize the process performance. * Can perform process audits. * Knows the roles in process management. * Can establish governance for a process. * Is familiar with various process improvement methods. * Knows how organizational interfaces can be overcome with the help of process management. * Is familiar with procedures for implementing process management.

not applicable

* Leveraging Process Management * Process Management Framework * Selecting Processes for Strategic Improvement * Visualizing Process Performance * Performing Process Audits * Establishing Process Governance * Process Interface Management * Implementing Process Management

Hammer M., Champy J.; Reeingineering the Cooperation; New York 1993 Gaitanides M.; Prozessorganisation; München 2012; 3. Auflage Osterloh M., Frost J.; Prozessmanagement als Kernkompetenz; Wiesbaden 2006; 5. Auflage Becker J., Kugeler M., Rosemann M; Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung; Heidelberg 2012; 7. Auflage Gadatsch A.; Grundkurs Geschäftsprozess-Management; Wiesbaden 2017; 8. Auflage Schmelzer H., Sesselmann W.; Geschäftsprozessmanagement in der Praxis; München 2013; 8. Auflage Allweyer Th.; Geschäftsprozessmanagement; Herdecke-Bochum 2005

Examination & Presentation

German

4

30

2.0

Lecture, individual work on own processes, presentation and discussion of tasks

2

Prof. (FH) DI Dr. Martin Adam

1.

PQM.1

integrated lecture

Compulsory

none