Business Process Modelling & Optimization

Master

The graduate, the student: * Knows the problems of processes in companies * Knows sources of requirements for processes * Can derive measured variables and process goals from requirements * Can conduct process surveys * Knows types of process models and knows when to apply which ones * Can document processes in the most important notations (eEPK, BPMN, DIN) * Knows the most important process modeling software * Can apply selected SW for modeling * Can analyze actual processes * Knows the most important methods of Lean Management * Knows methods for finding solutions

not applicable

* Identifying customer and business requirements * Modeling processes * Applying process modeling tools * Measuring process performance * Analyzing processes * Improving process performance

Becker J., Kugeler M., Rosemann M; Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung; Heidelberg 2012; 7. Auflage Ohno T.; Toyota Production System, Beyond large scale production; 1988 Liker J.; The Toyota Way; New York 2004 Lunau St., Meran R., John A., Staudter Ch., Roenpage O.; Six Sigma+Lean Toolset: Mindset zur erfolgreichen Umsetzung von Verbesserungsprojekten; 2014; 5. Auflage George M., Maxey J., Rowlands D., Upton M.; The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed

Written exam

German

6

20

3.5

Lecture, group work, individual work with software, continuous simulation example in the LEAN Lab, presentation and discussion of tasks

1

Prof. (FH) DI Dr. Martin Adam

1

PQM.3

integrated lecture

Compulsory

not applicable