Lean Quality Management (E)

Master

The graduate, the student: Quality management in general:
* Knows the benefits of quality management
* Knows important parameters for the evaluation of QM systems
* Knows the difference between quality planning and quality control
* Knows the importance of responsibility at company level
* Knows the organizational anchoring of QM in the company
* Knows the importance of leadership with regard to quality management
* Knows processes of quality management (Deming-Cycle, etc.)
* Understands the measures that are necessary in the absence of quality

Lean Quality:
* Understands the zero defect philosophy
* Can determine quality costs (cost of poor quality)
* Understands the importance of employees in quality management
* Is familiar with organizational forms of operational quality management (end-of-line inspection, quality circle, etc.)
* Is familiar with defect prevention systems (Poka Yoke, etc.)
* Can conduct Poka-Yoke workshops
* Can explain the relationship between quality and lead time
* Can explain the effects of quality measures on inventory

not specified

* The terms quality, quality assurance and quality management
* Types and dimensions of quality
* Conflict and the magic triangle of value-added systems
* Reasons for quality management systems and their benefits
* Historical development of quality management
* Quality costs
* Overview of methods, techniques, tools for implementing and anchoring QM

Deming E.W; Out of the Crisis; Cambridge; 2000
Shingo Sh.; Zero Quality Control: Source Inspection and the Poka-yoke System; 1989
Takeda H.; QIP – Qualität im Prozess, Leitfaden zur Qualitätssteigerung in der Produktion; München, 2009

Oral examination

English

5

15

2.5

Lecture, group work, simulation example in the LEAN Lab, presentation and discussion of tasks

1

Prof. Dr.-Ing. Ralph Kriechbaum

1

PQM.2

integrated lecture

Compulsory

not applicable