Lean Quality Management (E)

Master

The graduate, the student: Quality management in general: * Knows the benefits of quality management * Knows important parameters for the evaluation of QM systems * Knows the difference between quality planning and quality control * Knows the importance of responsibility at company level * Knows the organizational anchoring of QM in the company * Knows the importance of leadership with regard to quality management * Knows processes of quality management (Deming-Cycle, etc.) * Understands the measures that are necessary in the absence of quality Lean Quality: * Understands the zero defect philosophy * Can determine quality costs (cost of poor quality) * Understands the importance of employees in quality management * Is familiar with organizational forms of operational quality management (end-of-line inspection, quality circle, etc.) * Is familiar with defect prevention systems (Poka Yoke, etc.) * Can conduct Poka-Yoke workshops * Can explain the relationship between quality and lead time * Can explain the effects of quality measures on inventory

not specified

* The terms quality, quality assurance and quality management * Types and dimensions of quality * Conflict and the magic triangle of value-added systems * Reasons for quality management systems and their benefits * Historical development of quality management * Quality costs * Overview of methods, techniques, tools for implementing and anchoring QM

Deming E.W; Out of the Crisis; Cambridge; 2000 Shingo Sh.; Zero Quality Control: Source Inspection and the Poka-yoke System; 1989 Takeda H.; QIP – Qualität im Prozess, Leitfaden zur Qualitätssteigerung in der Produktion; München, 2009

Oral examination

English

5

15

2.5

Lecture, group work, simulation example in the LEAN Lab, presentation and discussion of tasks

1

Prof. Dr.-Ing. Ralph Kriechbaum

1

PQM.2

integrated lecture

Compulsory

not applicable