Supplier Management & Customer Relationship Management

Master

The graduate, the student: * Knows the benefits of e-procurement * Knows the basics of e-procurement (actors, business models, etc.) * Knows the "procurement" operational function (elements - sourcing, ordering, processes (Rfx), types of goods, etc.) * Knows e-procurement processes depending on different products (SRM, E-Ordering, E-Sourcing) * Knows key performance indicators in procurement * Knows the main suppliers of e-procurement software * Knows the benefits of e-commerce * Knows the basics of e-commerce (actors, business models, etc.) * Knows the "sales" operational function * Knows processes of e-commerce * Knows key performance indicators in sales * Knows the main suppliers of e-commerce software

not applicable

Procurement * Supply Management * Procurement Process * Types of Goods * ABC Analysis * Procurement Strategy * Key Figures Basic Concepts of E-Procurement * Basics of E-Business * Partial Concepts of E-Procurement

Ehrmann, H.; Logistik.- Kiehl; Ludwigshafen; 2005. Günther, H.; Tempelmaier, H.; Produktion und Logistik; Berlin; Springer; 2005. Wannenwetsch, H.; E-Supply Chain Management; Gabler; 2004. Chaffey, D.; Digital Business and E-Commerce, 6. Auflage, Englewood Cliffs, Prentice Hall, 2015 Kollmann, T.; E-Business, 4.Aufl., 2011

Written exam

German

4

20

2.0

Lecture, individual work with software, group work, presentation and discussion of tasks

1

Prof. (FH) Dr. Patrick Stoll

1

BTP.1

integrated lecture

Compulsory

not applicable