Supplier Management & Customer Relationship Management

Master

The graduate, the student:
* Knows the benefits of e-procurement
* Knows the basics of e-procurement (actors, business models, etc.)
* Knows the "procurement" operational function (elements - sourcing, ordering, processes (Rfx), types of goods, etc.)
* Knows e-procurement processes depending on different products (SRM, E-Ordering, E-Sourcing)
* Knows key performance indicators in procurement
* Knows the main suppliers of e-procurement software
* Knows the benefits of e-commerce
* Knows the basics of e-commerce (actors, business models, etc.)
* Knows the "sales" operational function
* Knows processes of e-commerce
* Knows key performance indicators in sales
* Knows the main suppliers of e-commerce software

not applicable

Procurement
* Supply Management
* Procurement Process
* Types of Goods
* ABC Analysis
* Procurement Strategy
* Key Figures

Basic Concepts of E-Procurement
* Basics of E-Business
* Partial Concepts of E-Procurement

Ehrmann, H.; Logistik.- Kiehl; Ludwigshafen; 2005.
Günther, H.; Tempelmaier, H.; Produktion und Logistik; Berlin; Springer; 2005.
Wannenwetsch, H.; E-Supply Chain Management; Gabler; 2004.
Chaffey, D.; Digital Business and E-Commerce, 6. Auflage, Englewood Cliffs, Prentice Hall, 2015
Kollmann, T.; E-Business, 4.Aufl., 2011

Written exam

German

4

20

2.0

Lecture, individual work with software, group work, presentation and discussion of tasks

1

Prof. (FH) Dr. Patrick Stoll

1

BTP.1

integrated lecture

Compulsory

not applicable